FAQ

Frequently Asked Questions

Packaging

Why does my product's packaging look different from what I expected?

We source our products from trusted suppliers, and packaging may vary depending on the batch. Your makeup product may arrive in one of the following ways:

• Sealed with plastic wrap — fully enclosed in protective plastic
• Open-wrapped — plastic wrap present but not fully sealed
• No plastic packaging — product arrives without any outer wrap

Please note that none of these variations affect the quality or safety of your product. All items are inspected before shipping to ensure they meet our standards.

Is my product safe to use if it arrived without plastic wrap?

Yes! The presence or absence of plastic wrap is purely a packaging variation from our supplier. It does not indicate that the product has been used, tampered with, or compromised in any way. The product itself remains sealed and safe to use.

What if I have concerns about my order?

If you have any concerns about your order or the condition of your product upon arrival, please don't hesitate to reach out to us. We're happy to help!

Orders & Shipping

How long does shipping take?

Shipping times vary depending on your location. Please refer to our shipping policy for estimated delivery times.

Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

Please visit our refund policy page for full details on returns and refunds.